I had the privilege of meeting, Ed Deming, considered the father of Quality Improvement. He is perhaps best known for his work in Japan. From 1950 onward, he taught top management how to improve design (and thus service), product quality,… Read More
I had the privilege of meeting, Ed Deming, considered the father of Quality Improvement. He is perhaps best known for his work in Japan. From 1950 onward, he taught top management how to improve design (and thus service), product quality,… Read More